Please see our Store Policies below. It is our goal to assure that your experience at Southern Tots is a pleasure! If you have any additional questions please contact our Customer Service Department at firstname.lastname@example.org.
Payment Processing and Sales
In order to assure our customers have an easy and secure purchase at Southern Tots, we use Paypal to process all of our payments. You do not have to have a Paypal account to shop Southern Tots! Paypal processes payments including Mastercard, Visa, Discover, American Express and Bank Debit Cards. If you do not have a Paypal account you can check out as a guest in Paypal and it will still process your payment by credit or debit card.
Here at Southern Tots we process orders daily and ship all in-stock items from our warehouse. In stock items ship within 3-5 business days. Personalized, monogrammed and custom made items ship in 2-4 weeks. We offer flat rate $5.00 shipping on all website orders. Orders are shipped by USPS mail and a shipping notification e-mail is sent when your order has shipped. Order tracking information is sent in the shipping notification e-mail. Items listed as PRE-ORDER are shipped as soon as they become in-stock from the manufacturer and available. Expected ship dates for Pre-Orders are listed on the website and under Terms and Conditions on Invoices. When Payment is made on a Pre-order, you are agreeing to the terms and conditions of our Pre-Order policy. We are not accepting Rush order requests at this time and do not provide expedited delivery. We are unable to ship internationally at this time. We DO ship within the US including Military APO's.
If you have any questions please email customer service at email@example.com for assistance.
It is our goal to assure that our customers are 100% satisfied with their purchase. If you are unsatisfied with an item you purchased from Southern Tots please contact our Customer Service Department at firstname.lastname@example.org. Please notify Customer Service with 3 days of delivery. Certain policies do apply:
Southern Tots does not collect, sell, or share your personal information with any third party. You will be contacted by the e-mail you provide in regards to your order, if needed. If you sign up for the newsletter, you will be contacted by Southern Tots with special promotions and Coupon Codes for savings at our store. If you wish to be removed from this list at anytime you can unsubscribe by sending an e-mail to email@example.com.
If you would like to contact Customer Service you may fill out the form below. Please include Order number if you purchased from the website or Invoice number if you purchased from a Facebook Sale.
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