Store Policies
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Store Policies

Store Policies

Please see our Store Policies below.  It is our goal to assure that your experience at Southern Tots is a pleasure!  If you have any additional questions please contact our Customer Service Department at customerservice@southerntots.com

 

Payment Processing and Sales

In order to assure our customers have an easy and secure purchase at Southern Tots, we use Paypal to process all of our payments. You do not have to have a Paypal account to shop Southern Tots!  Paypal processes payments including Mastercard, Visa, Discover, American Express and Bank Debit Cards.  If you do not have a Paypal account you can check out as a guest in Paypal and it will still process your payment by credit or debit card.

Shipping Policy

Here at Southern Tots we process orders daily and ship all in-stock items from our warehouse.  In stock items ship within 3-5 business days.  Personalized, monogrammed and custom made items ship in 2-4 weeks.  We offer flat rate $5.00 shipping on all website orders.  Orders are shipped by USPS mail and a shipping notification e-mail is sent when your order has shipped.  Order tracking information is sent in the shipping notification e-mail.  Items listed as PRE-ORDER are shipped as soon as they become in-stock from the manufacturer and available. Expected ship dates for Pre-Orders are listed on the website and under Terms and Conditions on Invoices.  When Payment is made on a Pre-order, you are agreeing to the terms and conditions of our Pre-Order policy.  We are not accepting Rush order requests at this time and do not provide expedited delivery.  We are unable to ship internationally at this time.  We DO ship within the US including Military APO's.  

If you have any questions please email customer service at customerservice@southerntots.com for assistance.  

Return Policy

It is our goal to assure that our customers are 100% satisfied with their purchase.  If you are unsatisfied with an item you purchased from Southern Tots please contact our Customer Service Department at customerservice@southerntots.com.  Please notify Customer Service with 3 days of delivery.  Certain policies do apply:

  • Customer Service must be contacted within 3 days of delivery via email to customerservice@southerntots.com.
  • All sales are Final!
  • Personalized Items can NOT be returned.  It is the customer's responsibilty to double check and proof monograms and personalization before checkout and on Invoices.  If there is an issue pelase email customer service BEFORE you pay your invoice.  
  • Customers are responsible for return shipping unless the item was received damaged or there was an error in personalization that was made by us.
  • We will not accept any item that has been worn, soiled or that does not have the original tags attached to it.
  • You must contact Customer Service at customerservice@southerntots.com and request a Return Authorization Number (RA) before we will process your return.
  • Any item received by us without an RA Number will be returned to sender at the customers expense.
  • If your item is damaged, please contact us immediately within 3 days of deliver and keep the item with the original package you received it in. 

Privacy Policy

Southern Tots does not collect, sell, or share your personal information with any third party. You will be contacted by the e-mail you provide in regards to your order, if needed.  If you sign up for the newsletter, you will be contacted by Southern Tots with special promotions and Coupon Codes for savings at our store.  If you wish to be removed from this list at anytime you can unsubscribe by sending an e-mail to customerservice@southerntots.com. 

If you would like to contact Customer Service you may fill out the form below.  Please include Order number if you purchased from the website or Invoice number if you purchased from a Facebook Sale.  

 


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